Disclaimer
This page is general information only, not medical, legal, or insurance advice, and it is not a substitute for calling emergency services. Indonesia Medevac is an independent coordination desk run by Juara Holding Group, operating since 2015 — it does not own or operate aircraft, does not provide medical treatment, and is not affiliated with any hospital, assistance company, or medevac operator named on this site for context. Figures are indicative as of 2026 and subject to change.
What is Indonesia Medevac, exactly?
Indonesia Medevac (indonesiamedevac.com) is a coordination and broker service. The desk connects a patient, family, employer, or insurer with licensed medical, aviation, and ground-transport providers across Indonesia and on international repatriation routes to Singapore, Kuala Lumpur, Penang, Bangkok, and Australia. Every flight, ambulance, hospital bed, and medical crew involved in an arranged case belongs to a separate, independently licensed operator. Juara Holding Group does not hold an air operator’s certificate, does not employ flight doctors or air nurses, and does not run a hospital or clinic. Where this site references named providers — for example Indo Jet Medic’s 24-hour call coverage, Savana Assistance, Flying Doctor Indonesia’s bed-to-bed transfers, Mandalika Medic Care, MTI 24/7 Medical Flights, or CareFlight’s Australia-Indonesia network — those mentions describe the market Indonesia Medevac coordinates within, not a partnership, referral fee arrangement, or endorsement, unless a specific written agreement says otherwise for a given case.
Is anything on this site medical, legal, or insurance advice?
No. Content on indonesiamedevac.com, including cost bands, routing examples, regulatory summaries, and destination guidance, is published for general orientation only. It does not diagnose, treat, or recommend a course of medical care, it does not constitute legal advice on immigration, aviation, or contract matters, and it does not constitute insurance, financial, or tax advice. Decisions about fitness to fly, choice of hospital, choice of insurer, or choice of operator rest with the patient, the family, the treating physician, and the licensed professionals actually engaged for the case. Where this site cites regulation — such as Ministry of Health Decree 882/Menkes/SK/X/2009 on medical evacuation guidelines, Permenkes 14/2021 on business licensing, Health Law 17/2023, or Transport Ministry Regulation PM 66/2015 on flight approvals — that citation is background context for how the Indonesian medevac market works, not a legal opinion, and rules change; always confirm current requirements with the relevant authority or your own counsel before relying on them.
What should I do in an actual emergency?
Contact local emergency services and the treating doctor or hospital first, before messaging this desk. In Indonesia, dial 112 (national emergency number) or 119 (ambulance/health emergency line), or go directly to the nearest hospital emergency department. Indonesia Medevac’s WhatsApp and email lines are a coordination channel for arranging transfer, escort, or repatriation logistics once a patient is under medical care — they are not a substitute for local emergency response, and response time on WhatsApp cannot be guaranteed to match the urgency of a life-threatening situation.
| If the situation is… | Contact first |
|---|---|
| Life-threatening, patient not yet under care | 112 or 119, or nearest hospital ER |
| Patient stabilized, transfer/evacuation being planned | Treating doctor, then Indonesia Medevac |
| Insurance or assistance-company case already open | Your assistance company’s emergency line, then Indonesia Medevac to coordinate locally |
| General question about routes, pricing, or process | Indonesia Medevac, WhatsApp or email |
How do the figures and claims on this site hold up?
Cost bands, response-time bands, and coverage descriptions on this site are indicative, drawn from publicly stated operator practice and market reporting as of 2026, and are labeled as such. Indonesia has no single public, dated tariff table for air medevac, and a 2024 readiness study on Indonesian air medical evacuation found no regulation that definitively governs medevac procedure or stakeholder integration nationwide — so any price, block time, or capability figure quoted here should be treated as a planning reference, confirmed case by case with the operator ultimately engaged, not a quote or guarantee. This site does not publish, and has never published, star ratings, awards, or customer reviews, because Juara Holding Group does not fabricate credentials for any of its sites, including this one.
What data do we collect and how is it handled?
When a visitor messages Indonesia Medevac by WhatsApp or email, the desk collects what is needed to coordinate a case: names, contact details, and relevant medical or logistics information the sender chooses to share. That data is used only to arrange and follow up on the enquiry, and is not sold to third parties.
| Data category | Purpose | Legal basis / handling |
|---|---|---|
| Name, phone, email | Identify sender, respond to enquiry | Consent given by initiating contact; handled per Indonesia’s Law 27/2022 (UU PDP) |
| Case/medical details volunteered by sender | Match enquiry to a suitable licensed provider | Processed only as needed for coordination; not retained beyond the case unless required by law |
| Location/destination details | Routing and provider selection | Shared with the provider ultimately engaged, with sender’s awareness |
For visitors from the European Economic Area or other jurisdictions with GDPR-equivalent protections, the same general-purpose-limitation and minimal-retention approach applies; a visitor may request that their enquiry data be deleted by writing to the email address below. Indonesia Medevac does not operate automated profiling or targeted advertising based on medical enquiry content.
What are the booking and liability terms?
Engaging Indonesia Medevac to coordinate a case does not create a contract of carriage, treatment, or insurance between the sender and Juara Holding Group; those contracts, and the liability that comes with them, sit with the licensed aviation operator, hospital, ambulance service, or assistance company actually performing the work. Juara Holding Group’s role and fee, where one applies, cover coordination, liaison, and logistics arrangement — not the underlying medical or flight service. No outcome, arrival time, bed availability, or cost is guaranteed by this site or by any message sent through it; availability depends on the licensed partner engaged at the time. Where visa-free entry is referenced for medical treatment purposes (up to 30 days, non-extendable, under Immigration Regulation 10/2026 as of the 9 July 2026 update), that is general orientation, not immigration advice for a specific traveler’s situation.
How can I reach the desk or raise a question about this page?
Message the coordination desk on WhatsApp at 6281139414563 or by email at bd@juaraholding.com. For anything specific to a live medical emergency, contact local emergency services first, as set out above. This disclaimer is reviewed periodically; the version in force is the one published on indonesiamedevac.com at the time of your enquiry.