Emergency: 112 · 118/119 · 115 — then WhatsApp desk
Life-threatening emergency? Call 112 (police), 118/119 (ambulance), 115 (Basarnas) first. Then the 24/7 coordination desk: WhatsApp +62 811-3941-4563.
Emergency response poster · all of Indonesia · as of 2026
Medevac Indonesia: national and international coordination desk
Indonesia Medevac is an independent coordination desk and charter broker, part of Juara Holding Group. We arrange licensed helicopter, air-ambulance, commercial-stretcher, fast-boat and ground transfers from remote sites and vessels across the archipelago, and liaise with hospitals and your insurer or assistance company. We own no aircraft.
Read this first. We are not an emergency service. We do not operate aircraft, employ doctors, give diagnoses or run rescue. Response times depend on the licensed operator, weather, daylight and pre-authorisation and are never guaranteed. Every case is quoted individually. In a life-threatening emergency call 112, 118/119 or 115 before anything else.
Six pinned origins
- PapuaWITTimika · Sentani · Sorong · Merauke · Wamena
- Raja AmpatWITWaisai boat leg → Sorong DEO
- KomodoWITAAnchorage → Labuan Bajo (LBJ)
- KalimantanWITA / WIBSite strip · Balikpapan · Banjarmasin · Samarinda · Pontianak
- MentawaiWIBTuapejat or Padang (PDG)
- Jakarta hubWIBHalim (charter) · Soekarno-Hatta (stretcher)
Bali and neighbouring islands: sister desk balimedevac.com.
Site ERP Card Builder
Build your evacuation ladder card
Pick your origin, situation and destination. The card fits one printed sheet for the site wall: call order, evacuation ladder with named airfields, local time zone, the document set, and the eight things the desk needs on the first call. No prices, no live data, no operator names.
Step 2 · Your card
Site ERP card · active case
Papua site Undecided, desk to advise
Default card · figures as of 2026 · indonesiamedevac.com. Change the inputs to regenerate.
Now: eight-field first-call intake
- Patient name, age, nationality
- Exact location: site name, vessel name, coordinates or anchorage
- Condition, stability and time of onset
- Ventilator or oxygen requirement
- Treating doctor or medic and a callback number
- Insurer or assistance company and policy or membership number
- Passport availability (patient and escort)
- Preferred destination and any hospital already contacted
1. Call order
- 1112 Police / national emergency number
- 2118 / 119 Ambulance
- 3115 Basarnas (search and rescue)
- 4Treating doctor Site medic, vessel medic or hospital doctor on scene
- 5Coordination desk WhatsApp +62 811-3941-4563, 24/7
2. Evacuation ladder
- 1Site or village clinic: stabilise, record vitals, start the intake list
- 2District hospital (RSUD) where reachable and safe to move
- 3Regional airfield: Timika, Sentani, Sorong, Merauke or Wamena
- 4Jakarta tertiary ICU via Halim Perdanakusuma or Soekarno-Hatta
- 5International onward only after Jakarta acceptance, if indicated
Named airfields: Timika (TIM) · Jayapura-Sentani (DJJ) · Sorong (SOQ) · Merauke (MKQ) · Wamena (WMX) (as of 2026, see the Medevac Papua to Jakarta corridor page)
3. Local time and daylight
WIT (UTC+9) at origin. Helicopter daylight rule (06:00-18:00 local): check the local clock; operator, weather and availability govern.
4. Document set, domestic
- Medical summary from the treating doctor
- Fit-to-fly letter signed under Kepmenkes 882/Menkes/SK/X/2009 roles (flight doctor, air nurse)
- Patient or next-of-kin consent
- Insurer or assistance company authorisation / guarantee of payment, or self-pay confirmation
- Receiving-hospital acceptance (bed and consultant named)
- Identity document (KTP or passport)
Lead-time context
Public reference, Penta Medica article 2022: helicopter typically arranged in 5-7 h, air ambulance about 24 h, commercial stretcher 24-36 h. Indicative only, not a guarantee.
Read before you rely on this card
- Independent coordination desk and charter broker, part of Juara Holding Group.
- We own no aircraft, employ no doctors and run no rescue.
- No response time is guaranteed: operator, weather, daylight and pre-authorisation govern.
- Every case is quoted individually. No price list exists.
Data column A · Origin-to-airfield reach
Where the nearest airfield is, region by region
Fed by the corridor pages, as of 2026. Block times are deliberately not printed: they depend on the operator, the weather and the leg to the airfield, and every case is quoted per case.
- 6origin regions pinned
- 5international destinations mapped
- 10corridor and origin pages
- 100FAQ answers
| Region | Time zone | Boat or ground leg | Named airfields | First hospital tier | Onward hub | Corridor page |
|---|---|---|---|---|---|---|
| Papua | WIT (UTC+9) | Village clinic to airfield by road, company vehicle or short boat leg | Timika, Jayapura-Sentani, Sorong, Merauke, Wamena | District hospital (RSUD); government 3T helicopter air ambulances are public capacity, not ours | Jakarta ICU | Papua to Jakarta · quoted per case |
| Raja Ampat | WIT (UTC+9) | Boat leg Waisai → Sorong DEO; sea state and daylight limit helicopters | Sorong (SOQ) | Waisai, then Sorong; hyperbaric options Manado, Makassar, Jakarta, Singapore | Jakarta or Singapore | Raja Ampat · quoted per case |
| Komodo | WITA (UTC+8) | Anchorage to Labuan Bajo by tender or fast boat; north, central and south park bands | Labuan Bajo (LBJ) | Labuan Bajo hospital tier | Jakarta or Singapore; Bali hops via sister desk | Komodo liveaboard · quoted per case |
| Kalimantan | WITA / WIB | Company airstrip where certified, otherwise road to the city airport | Balikpapan, Banjarmasin, Samarinda, Pontianak | Company-referral or district hospital | Jakarta or Singapore | Kalimantan mining · quoted per case |
| Mentawai | WIB (UTC+7) | Boat to Tuapejat or Padang; weather can block the crossing; peak April-October | Tuapejat (Rokot), Padang (PDG) | Tuapejat, then Padang | Jakarta, Singapore, Australia | Mentawai surf · quoted per case |
| Jakarta hub | WIB (UTC+7) | Ground ambulance hospital to airport | Halim Perdanakusuma (charter), Soekarno-Hatta (commercial stretcher) | Tertiary hospitals, Jakarta | Singapore, KL, Penang, Bangkok, Australia | Medevac Jakarta · quoted per case |
Data columns B and C · Corridor matrix and mode fit
Out of Jakarta: who authorises, which airport, which papers
Sourced from the Medevac Jakarta, Jakarta to Singapore and Indonesia to Australia pages. Destinations are listed because they are the ones cases actually go to, not because we hold any agreement there.
| Destination | Departure airport | Aircraft class options | Who pre-authorises | Document set |
|---|---|---|---|---|
| Singapore | Halim (charter) · Soekarno-Hatta (commercial stretcher) | Fixed-wing air ambulance, commercial stretcher, medical escort | Insurer or assistance company; guarantee of payment to the receiving hospital | International set + PM 66/2015 Art. 16 approval for foreign aircraft · Jakarta to Singapore page |
| Kuala Lumpur | Halim (charter) · Soekarno-Hatta (commercial stretcher) | Fixed-wing air ambulance, commercial stretcher, medical escort | Insurer or assistance company; guarantee of payment | International set · Medevac Jakarta page |
| Penang | Halim (charter) · Soekarno-Hatta (commercial stretcher) | Fixed-wing air ambulance, commercial stretcher, medical escort | Insurer or assistance company; guarantee of payment | International set · Medevac Jakarta page |
| Bangkok | Halim (charter) · Soekarno-Hatta (commercial stretcher) | Fixed-wing air ambulance, commercial stretcher, medical escort | Insurer or assistance company; guarantee of payment | International set · Air Ambulance Indonesia page |
| Australia (Darwin, Perth, Brisbane, Sydney) | Halim (charter) · Soekarno-Hatta (commercial stretcher) | Long-range fixed-wing air ambulance, commercial stretcher; monitoring on long flights | Insurer or assistance company; Australian receiving hospital acceptance | International set; visa-free tourist rules apply to the return · Indonesia to Australia page |
Context, not partnership: CareFlight is cited on the Australia page as a market example of an Australian operator per its own published network. We hold no agreement with it.
Data column D · Sign-off and document stack
What must exist before wheels-up, and who signs it
A 2024 readiness study found that Indonesia has no single national medevac coordination authority. That gap is the reason this desk exists: someone has to chase every one of these signatures in parallel.
- 01
Fit-to-fly sign-off and crew roles
Flight doctor and air nurse roles per Kepmenkes 882/Menkes/SK/X/2009.
Signs: treating doctor, countersigned by the flight doctor.
- 02
Foreign-aircraft flight approval
PM 66/2015, using the Article 16 medical-evacuation exemption for foreign-registered air ambulances.
Files: the licensed operator; the desk tracks it.
- 03
Receiving-hospital acceptance
Bed, consultant and unit confirmed in writing before departure.
Signs: receiving hospital admissions or duty consultant.
- 04
Insurer or assistance pre-authorisation
Guarantee of payment to the operator and the receiving hospital; usually decides the mode.
Signs: insurer or assistance company case handler.
- 05
Employer duties
Occupational health obligations under Health Law 17/2023 and Permenkes 14/2021 for sites and vessels.
Signs: employer HSE or vessel operator; covered by the retainer page.
- 06
BPJS / JKN emergency rule
Emergency cases need no referral letter, restated 25 Nov 2025; relevant for inbound public-hospital transfers.
Applies at: the public receiving hospital.
- 07
Medical and passport data handling
Consent and minimum-necessary sharing under PDP Law 27/2022.
Signs: patient or next of kin; the desk shares only what each party needs.
Communication tree · how the desk works
One first call, six parallel conversations
The desk does not sit between you and the operator; it runs the calls that would otherwise happen one after another. The full method is on the How It Works guide.
What we do
- Take the first call and run the eight-field intake
- Brief licensed operators and obtain per-case quotes
- Chase fit-to-fly, hospital acceptance and flight approvals
- Liaise with your insurer or assistance company on pre-authorisation
- Arrange boat, ground and airport legs at both ends
- Keep one written thread so nobody repeats a call
What we never do
- Own or operate aircraft, boats or ambulances
- Employ doctors, nurses or medics
- Conduct rescue or search
- Give a diagnosis or overrule the treating doctor
- Promise a response time
- Publish a fixed price
Corridor index · ten pages
Pick the page for your origin or corridor
Each page carries the airfields, the ladder, the document set and the honesty lines for that route. Nothing on them is priced; everything is quoted per case.
Remote-site and marine origins
- Medevac Papua to JakartaCorridor guide and booking: Timika, Sentani, Sorong, Merauke, Wamena to Jakarta ICU.
- Raja Ampat Medical Evacuation24/7 coordination: Waisai boat leg, Sorong DEO, chamber options for diving cases.
- Komodo Liveaboard MedevacBoat-to-LBJ coordination for phinisi and dive vessels in the park.
- Kalimantan Mining Site MedevacCompany airstrip or Balikpapan, Banjarmasin, Samarinda, Pontianak onward.
- Mentawai Surf MedevacBoat-to-air evacuation: Tuapejat or Padang, peak season April-October.
Corridors and the Jakarta hub
- Air Ambulance Indonesia24/7 coordination across the archipelago: what an air ambulance is and is not.
- Medevac JakartaRoutes, airports and booking: Halim for charters, Soekarno-Hatta for stretcher cases.
- Medevac Jakarta to SingaporeProcess and cost logic: pre-authorisation, approvals, hospital acceptance.
- Indonesia to Australia MedevacRepatriation guide: Darwin, Perth, Brisbane, Sydney; long-flight monitoring.
- How It WorksThe coordination method, step by step, with the legal basis for each signature.
Standby retainers
Corporate Medevac Retainer Indonesia
For mining and plantation sites, liveaboard fleets, surf charters and expedition camps that want the desk briefed before anything happens: pre-registered coordinates, airfields, insurer contacts and signatories. A retainer readies the desk; it does not shorten any operator's time and buys no aircraft.
Cost and insurance, honestly
No price list exists. Every case is quoted.
A medevac quote is built from the aircraft class, the legs at both ends, crew, permits and the receiving hospital, so two cases from the same airstrip can differ widely. We will not print a number we cannot stand behind.
- Dated public reference: the Penta Medica article (2022) gives indicative arrangement times of 5-7 h for helicopters, about 24 h for air ambulances and 24-36 h for commercial stretchers. It is a reference point, not our commitment.
- Insurer pre-authorisation: most insurers and assistance companies authorise the mode and destination before any aircraft moves; naming yours on the first call is the fastest thing you can do.
- Guarantee of payment (GOP): the receiving hospital and the operator usually need a GOP or a self-pay confirmation before acceptance is final.
- Self-pay: possible; the desk will say plainly what each option is likely to involve before you decide.
FAQ teaser · 100 answers on the FAQ page
Is Indonesia Medevac an air ambulance operator?
No. It is an independent coordination desk and charter broker within Juara Holding Group. Licensed operators fly; hospitals treat; we coordinate and say so on every page.
What do I say on the first call?
The eight-field intake on the ERP card: who, where, condition, oxygen or ventilator need, treating doctor, insurer, passports, preferred destination. Send it on WhatsApp if a voice call is hard from site.
Can a helicopter come at night?
The working rule is daylight only, 06:00-18:00 local, and the operator decides. Night legs are usually boat or ground to a lit airfield for a fixed-wing pick-up at first light.
Domestic or international, which is faster?
Often domestic to Jakarta, because a foreign aircraft needs flight approval under PM 66/2015 even with the Article 16 medevac exemption, and the insurer must authorise. The Jakarta to Singapore page walks through when Singapore is still the right call.
Does a retainer guarantee a response time?
No. It pre-registers your site so the desk starts from a complete file instead of a blank one. Weather, daylight, operator availability and pre-authorisation still govern.
Contact the desk
Active case: WhatsApp first. Planning: any channel.
One desk, 24/7, for both. If you can, send the eight-field intake in your first message so the desk can start the parallel calls straight away.
- Life-threatening emergency: call 112, 118/119 or 115 before contacting us.
- Insurers and assistance companies: email is fine for case files; WhatsApp for live cases.
- Retainer and pre-registration enquiries: use the form or the contact page.